SAP FAQs
Eligibility
Ordering
Processing
Support
Licence Renewals
Refunds & Returns
More about SAP
For answers to general questions about the SANGOTeCH Programme, including registration and placing an order, please see SANGOTeCH FAQs.
What is the SAP Donation Programme?
SAP is pleased to offer qualified nonprofits business intelligence
software and services that help any size organisation improve
decision-making and enterprise performance.
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How can I find out if my organisation is eligible?
Please see SAP Programme - Eligibility Criteria for further information.
How many products can I request?
During one year (1st July - 30th June) an organisation may
request up to to four SAP Business Objects software products. For
information on placing an order, please see Placing an Order FAQs.
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How soon will we receive the donation?
Once your order has been accepted and processed, the normal turnaround time is up to 10 days.
An email will be sent from our fulfillment team to the registered organisation email address stating the license key and instructions for you to download the setup file for your product.
What should I do if I require support?
Support is not available for this programme.
What should I do if I need to renew my licences?
You can either request a new donation in the next fiscal year (1st July - 30th June) or you can contact a supplier of discounted software.
What
should I do if I want to return my order?
Returns cannot be accepted for this donation program. Downloaded products
cannot be exchanged or refunded. We must consider these installed and
in use as soon as the request is approved and the administrative fee is
received.
More about SAP Business Objects
How do I learn more about SAP ?
Please visit the donor profile here and their web site at http://www.sap.com.
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