What is the Microsoft Software Donations Programme?
Microsoft SA's aim is to build South African prosperity, both socially and economically, through their Citizenship programmes.
How can I find out if my organisation is eligible?
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How much software can my organisation request?
For server titles, organisations may request one server licence per title and up to 50 Client Access Licences (CALs). i.e. organisations may not order two copies of the same server title.
Server licences and accompanying CALs will, together, count as two separate titles towards the six-title limit.
Organisations may order additional licences of software titles that they already received through the Microsoft Software Donations Programme (as part of their previous order within the two-year ordering cycle). This is true even if the current title is an upgraded version of the original software. Such orders will not count against the six-title limit. However, the total number of licences requested for this title (between the two orders) may not exceed 50.
How often can my organisation request software?
An organisation's first order initiates a two-year ordering cycle. After the ordering cycle has begun, an organisation must wait one full year before placing a second order. i.e. an organisation that ordered 01/07/06 may place a new order 01/07/07.
The combined total of products ordered in a two-year period may not exceed six titles and 50 user licences per title (or one licence per server title).
Once two years have passed since an organisation's original order, the order limits will be reset. i.e. a customer that placed an order on 01/07/06 may order six new titles and 50 licences per title (or one licence per server title) on 01/07/08.
Is there a minimum amount of products and software assurance that I need to order?
1 License = 1 Seat
Please note: Licences offered as 'processor licenses' automatically meet the five seat minimum because they come with unlimited clients.
Thus, an organisation must request at least 5 individual licences or one 'processor licence' to be eligible for a donation. Please see below for examples of orders that meet the five seat minimum:
2 Publisher 2003 licences
5 Office 2003 Standard Edition licences
1 SQL Server 2000 (1 processor licence)
1 Exchange Server licence
Visit the Placing an Order page.
How soon will we get the software?
What format will my order come in, and how will I receive it?
This means that instead of shipping full packaged product and paper licences to you, you will receive:
Microsoft product media (ie: CDs) delivered by UTi Sun Couriers.
An email advising you that your Open Licence order has been accepted and processed by Microsoft, which will include:
Your Authorisation and Licence Agreement numbers.
What is Software Assurance? How does it apply to my donation?
Additionally, if you return to the online shop within the two-year ordering period to request additional licences for a product that has undergone a version upgrade, it will not count as an additional title toward limit of six titles per two-year period. The number of licences you order will, however, count toward the 50 licenses per title limit.
When you make a donation request for a Microsoft title or licences in
the online shop, the product description will state clearly if the
product comes with Software Assurance. For products that come with
Software Assurance, your organisation will receive free upgrades for
two years from the time of your original donation request.
What should I do if I want to return my order?
Please e-mail us at firstname.lastname@example.org with 'Order Return Request' as the subject line, and include the following information in the text of your email:
SANGOTeCH Botswana Customer Service of the impending return by calling 086 110
6443. Once all items in the original order have been received and
verified, your refund will be processed. In the case where you wish to
place a revised order, we will notify you when your account has been
How can I find out more about Microsoft?
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